/work

Work history.

Twelve years in county IT. Eighteen years of freelance design and tech work before that. The arc is non-linear, and that's the point.

Current

Running the Client Services Division at Madera County.

Current Title IT Division Manager Client Services · Madera County

Team size 6 Direct reports.

Users supported ~2,000 Across county departments.

Tenure as manager ~6 yrs Interim 2021, permanent Mar 2022.

Timeline

Every role, in order.

1995200020052010201520202026

Freelance design & tech · 18 yrs

B&G Club

Sierra Star

Analyst I

Analyst II

Division Manager

Detail

Roles, most recent first.

Apr 2020 → Now Current

IT Division Manager — Client Services

Madera County · California

Manage the Client Services Division inside the county IT department. Six direct reports covering service desk, hardware, VoIP, software deployment and integration. Started as interim in 2021, made permanent March 2022.

Migrated users off legacy PBX to Webex Calling.
Rolled out Microsoft 365 and Intune across county departments.
Rebuilt ServiceNow intake to shorten resolution times.

Jan 2016 → Apr 2020

IT Systems Analyst II

Madera County · California

Enterprise systems administration. Servers, networking, Active Directory. Cross-departmental technology planning.

Oct 2013 → Jan 2016

IT Analyst I

Madera County · California

Desktop and server support. System deployment, configuration, documentation. The entry point into county IT.

2012 → 2013

Account Executive

Sierra Star Newspaper · Oakhurst, CA

Ad sales for the local paper.

2011 → 2012

Unit Director

Boys & Girls Club of Oakhurst

Youth academic programs.

1995 → 2013 18 years

Freelance design & tech services

Self-employed

Eighteen years of client work. Graphic design, web, and tech support.

Tools

Skills & tools.

Education

The honest version.

Business coursework at Grand Canyon University, 2013–2020, while working full time. I didn't finish the degree. A+ certified. CCISDA / CSAC Technology Credential in Public Sector IT Leadership.